Privacy Policy
Last Updated: July 17, 2025
1. Introduction
Welcome to CrushSnap ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI character chat service. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.
2. Information We Collect
Personal Information
We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This may include:
- Email address
- Payment information (processed securely through Stripe)
- Chat messages and interactions with AI characters
- Profile information and preferences
Usage Information
We automatically collect certain information about your use of our service, including:
- Device information and browser type
- IP address and location data
- Usage patterns and feature interactions
- Performance and error logs
3. How We Use Your Information
We use your information to:
- Provide and maintain our AI character chat service
- Process payments and manage subscriptions
- Improve our AI models and user experience
- Send important service updates and notifications
- Provide customer support
- Ensure platform safety and security
- Comply with legal obligations
4. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
- Service Providers: We may share information with trusted third-party services that help us operate our platform (e.g., payment processing, hosting)
- Legal Requirements: We may disclose information if required by law or to protect our rights and safety
- Business Transfers: In the event of a merger or acquisition, user information may be transferred to the new entity
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Chat history and character interactions are retained to maintain continuity in your AI conversations.
7. Your Rights and Choices
You have certain rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a structured format
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, please contact us at support@crushsnap.com
8. Children's Privacy
Our service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us immediately so we can take appropriate action.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: support@crushsnap.com